Here is Why Artificial Intelligence Plays a Crucial Role in Development of Chatbot
- 1782 Views
- Chirag Shah
- 13th February 2020
- Web Development
Artificial Intelligence or AI is taking the world by storm today. Many companies are using AI features to grow their company beyond leaps and bounds. And a lot of marketers are keen on using AI features in the chatbox to connect well with their customers. You, for sure, need to work with the best chatbot development company if you want to give your marketing team and the customers the best experience.
Many marketers are not sure what features they should be using or consider using in the chatbot. Artificial Intelligence is going to make things easy for marketing teams. Here are certain factors that you need to understand to take things further:
What Exactly is Artificial Intelligence?
• What Exactly is Artificial Intelligence?
• Various Elements of Artificial Intelligence
• The Impact of Artificial Intelligence
As per Investopedia, ‘AI or Artificial Intelligence refers to the simulation of human intelligence in machines that are programmed to think like humans and mimic their actions.’
As per the definition stated above, we can see that AI refers to software or a computer program that can think and act like humans. People that contact a company for any work want to have a better experience. Now, this includes calling the customer service team or chatting with the customer service team on the website.
You can incorporate Artificial Intelligence in a way that it gives proper responses to your prospects and existing customers like humans. But, the AI must provide them with accurate answers than providing them bizarre responses. AI should interact and respond like a human to win the hearts. If not, people will have a bad experience when they contact you.
Various Components of AI
AI or Artificial Intelligence will work on two elements, namely— Machine Learning and NLP. These two things help the AI to respond like humans.
Machine learning: Machine learning, in a nutshell, is nothing but the training that you provide to the bot using an algorithm. During the bot training, the software learns about the past queries and the responses that were given. Now, this helps the software to respond when it receives a question.
NLP: NLP is an acronym for Natural Language Processing. The software uses it to interpret the information that it receives with ease. The bot can also learn about the user intent using NLP. Entity and intent determine the response the bot gives to the person posing the query.
Chatbot With AI Makes a Significant Impact
Installing a chatbot without an AI is not at all a good idea. People who are going to interact with it are not going to have the best time. It would be best if you planned on using a chatbot with an AI as it will elevate your business to the next level. But, it would help if you worked with the best chatbot development company to enjoy these and a host of other benefits.
Chatbot responds to complex queries with ease when you incorporate AI into it as it becomes capable and intelligent.
Chatbots with an AI, learns from the past responses. It does not give a random answer. It will understand the response that was given in the past to give the current response. The chatbot will eventually become super-efficient. The chatbot is going to customize its responses according to the preferences and choices of the customers.
When there is a smart interaction, you are going to save the customer’s time. Now, this is because they can find the answer they need in a few minutes. They do not have to contact anyone else in the team when they get what they need during the interaction.
But, to make this possible, you must train the bot with as much available data. If you take care of this thing, the conversation will sound more natural than robotic. When a chatbot does not work with AI, it is merely an FAQ answering bot. But, when you include AI, a chatbot is going to become one of your powerful marketing tools as it will help your company reach greater heights.
You need to, however, take the time to find the best chatbot development company and work with them to make this happen.